Last Name Established Custom Wood Sign

Pine

Shipping Policy:

We offer shipping to customers within the United States. All orders are shipped via UPS or USPS and typically take 5-10 business days to arrive. Please note that customized orders may take longer to arrive. Please note that shipping times may vary depending on your location and the time of year.

We offer free shipping for orders over $100. Once your order has been shipped, you will receive a tracking number via email that you can use to track your package. If you have any questions about your order or its shipping status, please contact us at gavin@downsouthwoodworks.com

Returns Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item(s) for a refund or exchange within 30 days of receipt.

To be eligible for a return, the item(s) must be in new, unused, undamaged condition and in the original packaging. Please include the original receipt or proof of purchase with your return.

To initiate a return, please contact us at gavin@downsouthwoodworks.com with your order number and the reason for the return. We will provide you with instructions on how to return the item(s) and issue a refund or exchange once we receive the returned item(s).

Please note that we do not refund shipping costs and the customer is responsible for the cost of return shipping unless the item(s) received were damaged or defective.

If you receive a damaged or defective item, please contact us within 5 days of receipt, and we will provide instructions on how to return the item(s) for a refund or exchange.

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us at gavin@downsouthwoodworks.com.